Reports of Excessive Notifications from TC2 IP Cameras
Posted By Michael GorisAlarm Grid has received reports that some users have been getting excessive and unnecessary notifications regarding Total Connect 2.0 HD Cameras. The issue appears to have been the fault of the AlarmNet Servers, and it is nothing to worry about. It appears to have since been resolved.
According to reports, the issue only affected Total Connect 2.0 HD Cameras, including the Honeywell IPCAM-WIC1, the Honeywell IPCAM-WIC2, and the Honeywell IPCAM-WOC1. None of the Total Connect 2.0 Legacy Cameras were affected. The issue caused many users to receive random text and email notifications simply stating that their cameras were "online". Most users reported that the notifications came through starting around 1pm ET yesterday and later stopped occurring shortly after midnight ET.
From what we can tell, Resideo has since corrected the issue, and no further problems should occur. If you find that you are still receiving unnecessary status notifications from Total Connect 2.0, please let us know by emailing support@alarmgrid.com. Our support team will respond to incoming emails from 9am to 8pm ET M-F. We will make sure to document any issues and pass on any problems or errors to the Resideo AlarmNet team.
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